Effective Date: 04/25/2025

At JerseyXpress, we want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.

1. Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • Items must not be damaged or altered

2. Non-Returnable Items

The following items are not eligible for return:

  • Worn or used products
  • Items without original packaging or tags
  • Customized or personalized items (if applicable)

3. Return Shipping

Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service
  • We are not responsible for lost or damaged return shipments

4. Refunds

Once we receive and inspect your return:

  • If approved, your refund will be issued to your original payment method
  • Processing time: 5–10 business days depending on your payment provider

Original shipping fees are non-refundable.

5. Exchanges

We currently do not offer direct exchanges.

If you need a different size or item:

  • Please place a new order
  • Return the original item for a refund

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue

We will provide a replacement or refund at no additional cost.

7. Order Cancellation

Orders can be canceled within 12 hours of purchase.
After that, orders may already be processed and cannot be canceled.

8. Contact Us

For return requests or questions, please contact us:

Email: support@jerseyexpress.com
Website: www.jerseyexpress.com